Terms of Use
1. Parties, scope, and acceptance
These Terms of Use (“Terms”) govern the legal relationship between the Vellen mobile application, related web pages, and connected services operated by Dilan Yalçın through a sole proprietorship established in Türkiye (“Vellen,” the “Platform,” the “App,” “we,” “us,” or “our”) and the individual who uses the App (“User” or “you”).
Operator: Dilan Yalçın
Tax Identification Number: 9300899024
Establishment Date: December 25, 2025
Contact: vellen2026@outlook.com
Country of Establishment: Türkiye
By downloading the App, creating an account, using a free feature, purchasing Vellen Credits, purchasing an eligible 5, 10, or 15-minute advisor session directly through Apple In-App Purchase, submitting an advisor request, or otherwise using Vellen, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, do not use the App.
The Privacy Policy forms an integral part of these Terms. Reading or acknowledging the Privacy Policy means that you have received information about the processing of your personal data. Where express consent is legally required, it will be requested separately through a distinct and freely given action.
2. Global availability of the service
Vellen may be offered to users worldwide to the extent permitted by applicable law and Apple App Store rules. The availability of the App, advisor services, or in-app purchase products may vary depending on the user’s Apple App Store country or region, local law, applicable store policies, technical capabilities, and Platform decisions.
Certain features may be offered only to specific account types, user groups, store regions, or technical environments. The fact that the App is downloadable in a country does not mean that every free or paid feature, every advisor, or every purchase option is available there.
When Vellen begins offering services in a new country or region, it evaluates applicable consumer, payment, tax, store, and data-protection obligations. If local law grants mandatory rights that are broader than these Terms and cannot be waived by contract, those mandatory rights remain effective.
Vellen may enable, limit, suspend, or discontinue access, features, advisors, or purchase products in certain countries for legal, technical, security, commercial, or store-policy reasons. Existing paid rights will be handled in accordance with mandatory applicable law and Apple App Store rules.
3. Age requirement
Vellen may be used only by persons who are at least 18 years old. By creating an account, you represent that you are at least 18 years old and legally capable of entering into a binding agreement.
Accounts reasonably determined to belong to persons under 18 may be suspended or closed. Data associated with those accounts will be deleted or anonymized, except where retention is required by law or for security purposes.
4. Important notice: entertainment and personal reflection only
No content or advisor opinion provided through Vellen constitutes medical, psychological, psychiatric, legal, financial, investment, tax, career, immigration, emergency, or other regulated professional advice. Users must not make important decisions solely on the basis of Vellen content.
Advisor interpretations are subjective, symbolic, and open to interpretation. Vellen does not guarantee that any future event, relationship, marriage, pregnancy, health outcome, employment outcome, financial result, court result, or other circumstance will occur.
Statements such as “this will definitely happen,” “guaranteed,” “your destiny cannot change,” “this person will certainly return,” or similar promises of a certain result violate Vellen policies. Report such statements to support.
Vellen is not an emergency service. If you believe that you or another person is in danger, contact the appropriate emergency services in your location.
5. Scope of services
Vellen may offer all or some of the following features:
- Three free Yes/No uses per user per day;
- Paid live chat sessions of 5, 10, or 15 minutes with real human advisors;
- Favorite advisors, profile photos, notifications, ratings, reviews, and support features.
Free usage rights are calculated according to server records and the daily reset rule displayed in the App. Changing the device clock, creating multiple accounts, or using technical means to bypass limits is prohibited.
The Platform may change free features or usage limits in the future. Such changes will not retroactively remove previously purchased Vellen Credits or an eligible purchased advisor-session entitlement.
6. Account, security, and profile
A valid email address and the basic account information requested by the App are required to create an account.
You are responsible for ensuring that the information you provide is accurate and current.
You must keep your account credentials confidential and promptly notify support if you suspect unauthorized use. Subject to the Platform’s own security obligations, you may be responsible for activity resulting from credentials that you shared or failed to protect.
Adding a profile photo is optional. Gallery or camera permission is requested only when the user starts the relevant feature. You confirm that you have the necessary rights to any image you upload and that it does not infringe another person’s rights.
To provide a session, advisors may view your display name, profile photo, chat messages, and content you voluntarily send during the chat.
7. Vellen credits and Wallet
Vellen Credits are closed-loop usage credits that may be used only for eligible digital advisor services within the App. Vellen Credits are not cash, a bank account, electronic money, an investment instrument, a crypto asset, or a withdrawable balance.
Vellen Credits cannot be withdrawn to a bank account, IBAN, credit or debit card, or another payment method; cannot be converted into cash; do not earn interest; and cannot be transferred to another account unless the Platform expressly permits it.
Subject to Apple App Store pricing and country or region availability, the planned credit packages are:
- A purchase price of USD 29.99 for Vellen Credits displayed as USD 40 in service value;
- A purchase price of USD 59.99 for Vellen Credits displayed as USD 85 in service value;
- A purchase price of USD 99.99 for Vellen Credits displayed as USD 150 in service value.
The use of a dollar symbol or “USD value” in the App does not mean that Credits are cash or that the same amount will be paid to the user. It expresses only the service-use value within Vellen.
Apple App Store may display a different local price based on country, currency, tax, exchange rate, and store pricing. The total price and tax treatment displayed on the Apple payment screen at the time of purchase apply.
Vellen Credits purchased through Apple In-App Purchase do not expire. Credits decrease as they are used for sessions. In cases of fraud, chargeback, unauthorized payment, cancellation, refund, reversal, or entitlement revocation by Apple, the corresponding credit amount may be removed from the Wallet balance.
The wallet balance is linked to the Vellen account. Deleting the App does not delete the balance; the user must sign in to the same Vellen account. Signing into the wrong account, opening a different account, or losing access to an account does not automatically entitle the user to replacement Credits.
8. Live advisor sessions
Live advisors on Vellen are real people and are generally independent service providers. Listing an advisor does not mean that any interpretation is accurate, scientific, or guaranteed.
Sessions are offered in durations of 5, 10, or 15 minutes. The session value is calculated using the advisor’s displayed per-minute rate and the selected duration.
After selecting a duration, the iOS App may allow the user to choose between two payment methods: (a) paying with sufficient Vellen Wallet balance, or (b) purchasing that specific session directly through Apple In-App Purchase. Availability may vary by account, App Store country or region, product availability, or technical conditions.
A direct Apple advisor-session purchase is a one-time in-app purchase tied within Vellen to the selected advisor, selected duration, and locked session value. It does not add general-purpose Vellen Credits to the Wallet at the time of purchase. Apple may display the final charge in the user’s local currency, including applicable taxes or regional pricing.
For a Wallet payment, the required session value may be reserved or deducted from the Vellen Wallet when the request is created. For a direct Apple payment, the related session request is created or authorized only after the Apple transaction is successfully verified by Vellen’s server-side purchase-verification process. Neither event alone means that the paid session has started.
A paid session does not begin solely because any of the following occurs:
- The user submits a request;
- A Wallet amount is reserved or deducted;
- A direct Apple purchase is successfully verified;
- The advisor opens or accepts the request;
- The advisor sends the first message;
- The user merely views the advisor’s message.
The paid session and countdown begin when, after the advisor accepts the request and responds in the chat, the user sends the first real reply, including an eligible message or image reply. Server timestamps and Vellen system records control the determination of session start and duration.
The user may use the cancellation option available in the App before the paid session begins. If the user has not yet sent the first real reply that starts the session, a valid cancellation credits the full locked session value to the user’s Vellen Wallet.
For a session paid directly through Apple In-App Purchase, this pre-session cancellation credit is a Vellen Wallet restoration and is not a refund to the original Apple payment method. The restored Wallet value may be used for another eligible Vellen advisor service.
If the user wants a refund to the original payment method for a direct Apple purchase, the refund request must be made through Apple’s applicable refund process and is governed by Apple’s rules and any mandatory consumer law. Vellen does not control or guarantee Apple’s refund decision.
If the advisor does not respond, the request is not completed within the waiting period displayed in the App, or the Platform cancels the request before the session begins, the locked session value is restored to the Vellen Wallet according to the applicable session rules.
After the user sends the first real reply and the session begins, the selected duration continues without interruption. Leaving the chat screen, placing the App in the background, disconnecting the user’s internet connection, or changing one’s mind does not pause the timer.
A started session cannot be ended early solely at the request of either party, and unused time is not automatically returned to the Wallet. The session ends automatically when the purchased duration expires. A verified Platform failure or allegation of a serious advisor violation is subject to support review.
9. Payment, tax, refunds, and Wallet restoration
In the iOS App, Vellen Wallet products and eligible direct 5, 10, or 15-minute advisor-session purchases are processed through Apple In-App Purchase. Vellen does not receive or store the user’s full payment-card number, card security code, or Apple Account password.
For Apple purchases, Vellen may verify the Apple product identifier, transaction identifier, purchase date, storefront information, transaction-verification status, account-binding information where available, refund or revocation status, and other limited transaction information reasonably necessary to validate the purchase and prevent duplicate delivery.
The final price displayed by Apple at checkout applies to the Apple transaction. Regional currency, taxes, exchange rates, and Apple’s App Store pricing may cause the checkout amount to differ from a USD reference value shown elsewhere in the App.
A direct Apple advisor-session purchase and a Vellen Wallet purchase are different products. A direct advisor-session purchase authorizes the specific advisor, duration, and locked session value selected for that purchase; it does not automatically create general Wallet balance unless a qualifying pre-session cancellation or another authorized adjustment later credits value to the Wallet.
If an eligible direct Apple session is cancelled before the paid session begins, Vellen credits the full locked session value to the user’s Vellen Wallet. This Wallet restoration is not a cash refund and does not return money to the original Apple payment method.
A refund to the original payment method for a payment collected through Apple is evaluated through Apple’s refund process, mandatory consumer law in the user’s country, and the circumstances of the transaction. Vellen cannot guarantee that Apple will approve a refund request.
If Apple later refunds, reverses, or revokes a transaction for which Vellen has already delivered Wallet value, a session entitlement, or a pre-session Wallet restoration, Vellen may make a corresponding Wallet or entitlement adjustment to prevent duplicate compensation, subject to applicable law and the user’s non-waivable rights.
A digital advisor session that has already started or been completed is not refundable in cash merely because the user changes their mind, unless Apple, mandatory consumer law, or another legally binding decision requires otherwise.
An “Apple refund” means a refund or reversal handled through Apple to the applicable original payment method. “Wallet restoration” means only adding the relevant locked session value back to the user’s in-app Vellen Wallet. These are different processes.
In the event of a technical issue, complete failure by an advisor to provide the service, ethical violation, suspected fraud, or dispute concerning session timing, the user may contact support with the session ID, date, screenshot, and explanation. Vellen may review messages, server timestamps, Apple transaction-verification records, and technical records and may make a Wallet adjustment where appropriate.
This section does not limit consumer rights that cannot be waived by contract in the user’s country of residence.
10. Advisor conduct rules
Advisors must not:
- Guarantee that an event will occur or claim certain knowledge of the future;
- Provide medical, psychological, legal, financial, investment, tax, or other regulated professional advice;
- Tell a user to discontinue treatment or refuse professional help;
- Use fear, threats, blackmail, dependency-building, or emotional manipulation;
- Use claims involving curses, magic, possession, jinn, spirits, or similar matters to demand money;
- Request an IBAN, bank or card information, password, identity document, or off-platform payment from a user;
- Direct a user to paid services or communication channels outside Vellen;
- Use or disclose a user’s personal data for any purpose other than the session.
Where a violation is suspected, Vellen may warn the advisor, reduce visibility, suspend the account, or terminate it. Platform moderation does not mean that Vellen has pre-approved every statement made by an advisor.
11. Information shared by the user in chat
The user is responsible for personal information they choose to disclose during a chat and for off-platform communication or payment choices. Birth information and gender are not automatically shown to an advisor; the user may voluntarily disclose them in the chat.
Users must not share an IBAN, full card number, card security code, bank password, one-time verification code, identity document, passport, crypto-wallet key, health record, or other sensitive information that is unnecessary for the service.
Vellen maintains applicable security and data-protection obligations for personal data within systems under its control. Vellen is not responsible for off-platform communications, payments, money transfers, or agreements made without its knowledge and authorization.
Immediately report any suspected misuse of user data by an advisor to support.
12. Prohibited use
Users must not engage in:
- Illegal, fraudulent, threatening, harassing, discriminatory, or sexually exploitative use;
- Insults, blackmail, threats, or sexual pressure directed at an advisor or another person;
- Creating an account using a false identity or another person’s photograph;
- Manipulation of reviews, ratings, payments, refunds, session duration, or wallet balance;
- Bots, scripts, scraping, automation, or unauthorized API use;
- Source-code extraction, reverse engineering, circumvention of security systems, or collection of content to develop a copy application;
- Requests for off-platform payment or advisory services;
- Infringement of another person’s copyright, privacy, personality, or intellectual-property rights;
- Use of multiple accounts to circumvent suspension or daily usage limits.
In the event of a violation, content may be removed, the account may be restricted, purchase functionality may be frozen, or the account may be closed. Where mandatory law requires, notice and an appeal mechanism will be provided.
13. Intellectual property and user content
The Vellen name, logo, software, interface, original texts, graphics, and other content belong to Vellen or its licensors.
The user receives only a limited, revocable, non-transferable, and non-exclusive right to use the App for personal and non-commercial purposes.
The user permits the technical processing of uploaded profile photos, messages, and attachments for operation, display, storage, moderation, security, and dispute resolution within the App. This permission does not transfer ownership of the content to Vellen.
14. Ratings, reviews, and complaints
Reviews must be based on a genuine experience and must not include private information, threats, discrimination, insults, blackmail, or knowingly false allegations.
Vellen may remove reviews that violate these Terms. Vellen does not guarantee removal of a lawful review merely because it is negative.
Complaints may be sent to vellen2026@outlook.com with the session date, advisor name, session ID, and any supporting records.
15. Account suspension, closure, and deletion
A user may start account deletion through the in-app account-deletion feature. A user may also submit a request through the external deletion page at https://vellenpsychic.com/delete-account/. Security verification may be required.
Users are advised to use existing Vellen Credits before closing an account. Vellen Credits cannot be converted to cash and are not paid to a bank account or card because of account deletion.
Vellen may temporarily restrict or close an account due to fraud, a serious breach of these Terms, security risk, unauthorized payment, user or advisor safety, a court or authority order, or legal obligation.
Legal, tax, payment, security, chargeback, or dispute records may be retained for the applicable mandatory period after account deletion.
16. Service availability and disclaimer of warranties
The App is provided “as is” and “as available.” Vellen does not guarantee that the App will be uninterrupted, error-free, compatible with every device, or available at all times.
Vellen does not guarantee the accuracy of advisor or spiritual interpretations, any specific result, user satisfaction, or any future event.
Temporary interruption may occur because of maintenance, internet outage, Apple App Store, Google/Firebase, device or operating-system issues, cyberattack, third-party infrastructure, or force majeure.
17. Limitation of liability
To the maximum extent permitted by applicable law, Vellen is not liable for unforeseeable indirect, incidental, special, or consequential losses, loss of profit, or decisions made by a user on the basis of entertainment or interpretive content.
To the extent legally permitted, Vellen’s total liability will not exceed the total amount paid by the user for Vellen through Apple App Store during the three months preceding the event giving rise to the claim.
These limitations do not apply to fraud, intentional misconduct, gross negligence, death or bodily injury, non-waivable obligations under data-protection law, or consumer rights that cannot be waived by contract.
18. Application stores and third-party services
Vellen may use Apple App Store, Firebase/Google Cloud, authentication, notifications, and other infrastructure services. Those providers’ own terms and privacy policies also apply.
Apple is not responsible for statements made by Vellen advisors, Vellen content, or Vellen customer support. Apple handles App Store purchase, billing, and refund processes under its rules.
19. Governing law and disputes
These Terms are governed by the laws of the Republic of Türkiye. However, users are not deprived of mandatory consumer and data-protection rights in their country of residence that cannot be waived by contract.
Before making a formal claim, users are encouraged to contact vellen2026@outlook.com in writing and allow Vellen a reasonable period to review the matter.
If the dispute cannot be resolved, the competent courts and authorities in Türkiye, together with any court, consumer authority, or data-protection authority available to the user under mandatory local law, retain their respective jurisdiction.
20. Changes to these terms
Vellen may update these Terms because of changes to the service, law, security, payments, or features. The current update date is displayed at the beginning of the document.
Material changes affecting paid rights or users’ fundamental rights will, where required by applicable law, be announced before taking effect through an in-app notice, email, or renewed acceptance process.
21. Contact
Vellen
Operator: Dilan Yalçın
Tax Identification Number: 9300899024
Country of Establishment: Türkiye
Email: vellen2026@outlook.com