How can we help?
This is the official support page for Vellen. Contact us for help with your account, live text chat sessions, Vellen Credits, Apple purchases, astrology subscriptions, privacy or account deletion.
For faster assistance, write from the email address registered to your Vellen account and briefly describe the issue. Never send your password, complete payment-card details or Apple Account password.
vellen2026@outlook.com
Account and sign-in support
Contact us if you cannot access your Vellen account, encounter an unexpected sign-in error or need help updating account information. Include your registered email address, but never include your password.
Live chat sessions
Vellen currently provides real-time text chat only and does not offer voice or video calling. If a live chat does not start, reconnect or display correctly, include the advisor name, approximate date and time, and a short description of what happened in your support request.
Vellen Credits and Apple purchases
Consumer purchases on iOS are processed exclusively through Apple In-App Purchase. If an App Store purchase completes but your Vellen Credits do not appear, contact us with your registered Vellen email, product name and Apple transaction information. Do not send payment-card details.
Astrology subscriptions
Monthly and yearly Astrology Desk subscriptions can be restored from within Vellen where the restore option is available. Apple subscriptions can also be viewed, changed or cancelled from your Apple Account subscription settings.
Account deletion and privacy requests
In Vellen, open the You screen, scroll to the bottom and select DELETE ACCOUNT. Type DELETE when prompted to confirm. You may also email Vellen Support from your registered account address to request assistance with deletion or other privacy-related matters.
Deleting a Vellen account does not automatically cancel an Apple App Store subscription. Subscriptions must also be cancelled through Apple.
Before contacting support
- Check that your internet connection is active.
- Close and reopen Vellen, then try the action again.
- Confirm that you are signed in to the intended Vellen account.
- Include screenshots when they help explain the issue, but hide sensitive information.
Vellen is intended for entertainment and personal reflection. It does not provide medical, legal, financial or emergency advice. If you are experiencing an emergency, contact the appropriate local emergency service.